Giofany, Luigi Fabio, Irfan A Palalloi, and Arfan Yunus. 2015. “IDENTIFICATION OF IT GOVERNANCE ON THE PROCESS TO IMPROVE CUSTOMER ORIENTATION AND SERVICE LEVEL BASED ON COBIT 4.1 CASE STUDY: STMIK KHARISMA MAKASSAR ”. JTRISTE 2 (1), 55-66. https://jurnal.kharisma.ac.id/jtriste/article/view/87.