ANALISIS ANTARMUKA APLIKASI NAVYFRIEND MENGGUNAKAN METODE USABILITY TESTING

Abstract

The research aims to analyze the usability level of the NavyFriend application in three
aspects: effectiveness, efficiency, and user satisfaction. Testing was conducted by providing
5 task scenarios to 20 respondents to measure the effectiveness and efficiency of the
NavyFriend application. This was followed by administering the SUS questionnaire to assess
the satisfaction aspect experienced by the respondents after using the NavyFriend
application. The test results showed an average score of 100% for the effectiveness and
efficiency aspects, while the satisfaction aspect obtained an average score of 64. It can be
concluded that the user experience is still lacking, as the score of 64 including into the "OK"
rating but with a grade scale of "D." Therefore, the study suggests that the NavyFriend
application needs a redesign of the interface and the addition of useful features for users.
With these improvements, it is expected that the usability level of the NavyFriend application
will be enhanced.