A Web-Based Hotel Management System with Midtrans Payment Integration and Email Notification Features Improving Online Booking Efficiency Through Automated Payment and Notification Services

Abstract

This study aims to design and develop a web-based Hotel Management System as part of the digitalization of operational processes at Hotel Letco In, which previously relied on manual procedures. The manual workflow caused several issues, including limited access to room availability, a high risk of data entry errors, and inefficiencies in reservation and reporting processes. The developed system includes modules for user registration and authentication, online room booking, room and facility management, payment integration using Midtrans, and automated email notifications through SMTP. In addition, the system provides a PDF-based transaction receipt feature to support administrative documentation. Functional testing using the Black Box method showed that all features operated according to requirements and supported more efficient hotel operations. Overall, the system improves reservation efficiency, enhances data accuracy, and provides a faster and more structured service experience for both users and hotel administrators.